QUALIFICATION OF THE APARTMENTS:

 

           All apartments comply with the regulations set out in Decree 92/2009 of the Valencian Government on "tourist apartments", being all catalogued as Standard category. The management companies are Fincas Arena (EGVT-46-A) and Serviarena S.L. (EGVT-342-A).

 

ARRIVAL TO THE APARTMENTS (CHECK - IN):

 

           The Check-in to the apartment will be from 17,00 hours of the day of arrival; for reason of the time necessary for its cleaning and conditioning. They can be occupied earlier if the apartament is clean ready by prior agreement with us.

Clients arriving outside office hours or on public holidays must give prior notice (telephone 965 85 25 12), indicating where and how to collect the keys; a note of warning is usually left on the information panel at the door of the reception office (Fincas Arena, Avd. Europa 23).

At the delivery of keys of the apartment, the client will leave a "deposit" in cash or bank card not lower than 150,00 €.

In the event that the client has collected the keys, outside office hours, at the agreed place, he must go through the reception office on the first working day following arrival to check in and present the documentation of all occupants (required by law), and may collect a second set of keys to the apartment and parking keys, if the building has the same, as these keys are never delivered elsewhere.

                      

DEPARTURE FROM THE APARTMENTS (CHECK-OUT):

 

           Departure from the apartment and return of the keys will be at the latest at 10.00 on the day of departure. The apartment must be free of rubbish, with all the furniture and household items in the same place it was at the entrance, tidy and within a normal level of use and decorum and cleanliness, not complying with this point will lead to the extra cost being deducted from the deposit.

 

If the client plans to leave early, before the opening time of the office, you can leave the deposit by credit card and we will cancel the charge by checking the state of the apartment and you have returned the keys or we will take your bank account number to return the deposit by bank transfer.

 

CANCELLATIONS OF RESERVATIONS:

 

           The expenses indicated in the conditions of the reservation will be charged or in its defect those that correspond, according to the regulation contained in the Law of Tourism 15/2018 of the Valencian Community and the Decree that develops it. The costs of transfer, refund, credit card or any other will be deducted from the amount to be returned.

 

 

 

SERVICES INCLUDED:

 

           The price includes the cleaning of the apartment at the entrance, towels and sheets for the declared occupants. If you stay more than 7 nights you will be left with enough clothes for the duration of your stay.

 

           FINCAS ARENA / SERVIARENA S.L. does not accept any responsibility for the valuables that the clients leave in the apartments; for this reason they exist in most of the same "safety boxes" that can be rented in our office.

 

           Optionally you can rent a television for your stay.

 

If you have any problems during your stay, please contact us at our office (FINCAS ARENA), Av/ Europa, 23, telephone 96 585 25 12.

 

If it happens outside normal office opening hours, there is a 24-hour emergency telephone number indicated in the outside window of our office. Not using this telephone will be the responsibility of the clients and we will not reimburse amounts of any type of service that we have not requested (accommodation, locksmith, plumber, or any other).

 

HOUSE RULES IN THE APARTMENTS:

 

The rules of coexistence and use are regulated in the general Spanish legislation and specifically in the Law of Horizontal Property, Law of Tourism, Decree of tourist accommodations of the Valencian Government and the particular Statutes of the Community of Owners of each building.

 

It is absolutely forbidden to introduce pets into the apartments without our express authorization (consult with our office).

 

The apartments cannot be occupied by more people than the capacity indicated and signed in the rental contract.

It is forbidden to have glass objects in the swimming pool area. The hygienic rules of use of the pool as well as the hours of use of the pool must be observed at all times. Chairs and towels cannot be taken down from the apartment to the swimming pool or garden. Do not enter the entrance to the building, especially the elevator with wet feet.

 

The elementary rules of dress, behaviour and urbanity must be respected in the common areas of the buildings in which they are housed, as well as the right to rest of the other neighbours of the building.

 

The furniture and household goods of the apartment cannot be removed from it.

In case of having community parking the building, it is only possible to park in the same one vehicle for each apartment; it will only be possible to park if there is a free space, since there is not capacity for all the apartments of each building, (bear in mind that there are buildings with restricted height or size of vehicle, if you have very tall vehicles or big consult with us. If your vehicle does not fit in the parking, we are not responsible.

Failure to comply with any of these rules will be grounds for termination of the rental contract, with loss of all amounts delivered.

 

GENERAL INFORMATION FOR ALL APARTMENTS

 

We rent properties in private apartment buildings. There is no reception in the basement of each building. The reception is in our office FINCAS ARENA (Av / Europa, 23, corner C / Esperanto).

 

The community area of the buildings, as well as its services (gardens, swimming pool, tennis, children's games or any other type of installation or service), do not depend on us and the hours of operation and conditions of use will be as indicated by the Community of owners.

 

The apartments have towels and sheets, they are delivered clean to the entrance. At the exit it is necessary to leave them clean, tidy and without garbage (otherwise the extra cost will be deducted from the deposit).

 

Pets of any kind are only accepted "on request" and must be expressly accepted in writing by us (ask us).

If there is parking and it does not indicate that it is private, then the parking is communal and there is no guaranteed space available for each apartment. (You can only park one car per apartment and only if there is space available).

 

Optional services are (for a fee), TV, Wifi, safe and air-conditioning (if any) unless expressly indicated that it is included in the price.

 

If you need an iron, ask for it in our office.

 

See optional supplements when booking (some extras may have a minimum price per stay regardless of the number of nights of stay of customers). Some optional services may be subject to availability and confirmation by the external provider.

 

Our clients have a 24-hour emergency maintenance service in the apartment via a contact telephone (only for problems in the apartment that cannot wait until the opening time of our reception office). The misuse or abuse of this service will result in a cost to the client.

 

The delivery of keys is always in our reception office, not in the building you have reserved, for this you have to come to Fincas Arena, if you arrive after closing the office in the afternoon or on a public holiday, in the window there will be a list with the name of the clients and a telephone number to call and a person will bring the keys to the door of our office in a few minutes (if you expect to arrive out of hours and warn us, help us organize and minimize your wait when you arrive at our office). Optionally we can bring the keys to the address of the apartment but this service has a supplement (ask).

 

Outside working hours we only give you 1 set of keys to the apartment and if you let us know that you are coming by car with a remote control or access key to the car park, when you check in we can give you another set of keys to the apartment.

 

In this case, the next morning, except Sundays and public holidays, you have to go through our office to present the ID card or passport of all occupants (it is compulsory by law).

 

The photos of apartments shown on our website, are of a typical apartment, as having several apartments in each building and being privately owned apartments may vary in the type of furniture or decoration, height, views, etc., but the services of the description are virtually the same in all.

 

The entrance to the apartments is at 17:00 hrs (if the apartment is clean and prepared before, the keys can be handed over before (there may be an extra cost). Even if requested in advance, we cannot guarantee that the apartment will be available before this time.

 

Departure from the apartments is at 10:00 hrs (if you wish to leave later consult our staff about the possibility of a late check-out from the apartment. (Extra cost), is subject to availability until the day before departure.

 

For this reason, free of charge, both on the day of arrival and on the day of departure, we can store your luggage in our office (service available only during our opening hours, not on Sundays or public holidays).

 

 

In our reception office, they have tourist information, maps of the city and can hire all kinds of additional services for both the stay in the apartment and to enjoy sports, cultural and leisure day and night activities offered by the city and surroundings.

For our customers we can offer a transfer service from and to the airport or train station in Alicante or with taxi or private transport companies (VTC) or minibuses for groups. If you arrive at night or on public holidays we can have you picked up at the airport with the keys of your apartment and take you there directly.

We can also make arrangements to confirm the return transfer or print your boarding passes (service at an additional cost).

Tickets for theme parks (Terra Mitica, Terra Natura, Mundomar, Aqualandia, Aquanatura), party halls, Benidorm Palace, Molino, Benidorm Circus, guided excursions to nearby villages or Valencia, car hire, electric car hire for people with reduced mobility (in some buildings we can provide an area to recharge the battery if you rent it with us, ask), diving or sports activities and contact with nature through specialized companies. Tickets to discos on special dates (especially at the end of the year).

 

We can offer tickets for various concerts and events that are held in Benidorm throughout the year, for this you can contact us or follow the blog we have on our website.

If you need socio-health services we have through an external provider (kangaroos, accompaniment, personal hygiene, nursing, physiotherapy, medication control, etc.).

 

The furniture and household goods of the apartment cannot be removed from it.

 

In case of having community parking the building, it is only possible to park in the same one vehicle for each apartment; it will only be possible to park if there is a free space, since there is not capacity for all the apartments of each building, (bear in mind that there are buildings with restricted height or size of vehicle, if you have very tall vehicles or big consult with us. If your vehicle does not fit in the parking, we are not responsible.

 

Failure to comply with any of these rules will be grounds for termination of the rental contract, with loss of all amounts delivered.

 

 

GENERAL INFORMATION FOR ALL APARTMENTS

 

We rent properties in private apartment buildings. There is no reception in the basement of each building. The reception is in our office FINCAS ARENA (Av / Europa, 23, corner C / Esperanto).

 

The community area of the buildings, as well as its services (gardens, swimming pool, tennis, children's games or any other type of installation or service), do not depend on us and the hours of operation and conditions of use will be as indicated by the Community of owners.

 

The apartments have towels and sheets, are delivered clean at the entrance. At the exit, they must be left clean, tidy and without rubbish (otherwise the extra cost will be deducted from the deposit).

 

Pets of any kind are only accepted "on request" and must be expressly accepted in writing by us (ask us).

 

If there is parking and it does not indicate that it is private, then the parking is communal and there is no guaranteed space available for each apartment. (You can only park one car per apartment and only if there is space available).

 

Optional services are (for a fee), TV, Wifi, safe and air-conditioning (if any) unless expressly indicated that it is included in the price.

 

If you need an iron, ask for it in our office.

 

See optional extras when booking (some extras may have a minimum price per stay regardless of the number of nights of stay of customers). Some optional services may be subject to availability and confirmation by the external provider.

 

Our clients have a 24-hour emergency maintenance service in the apartment via a contact telephone (only for problems in the apartment that cannot wait until the opening time of our reception office). The misuse or abuse of this service will result in a cost to the client.

 

The delivery of keys is always in our reception office, not in the building you have reserved, for this you have to come to Fincas Arena, if you arrive after closing the office in the afternoon or on a public holiday, in the window there will be a list with the name of the clients and a telephone number to call and a person will bring the keys to the door of our office in a few minutes (if you expect to arrive out of hours and warn us, help us organize and minimize your wait when you arrive at our office).

 

Optionally we can bring the keys to the address of the apartment but this service has a supplement (ask).

 

Outside working hours we only give you 1 set of keys to the apartment and if you let us know that you are coming by car with a remote control or access key to the car park, when you check in we can give you another set of keys to the apartment.

 

In this case, the following morning, except Sundays and holidays, you have to go through our office to present the ID card or passport of all occupants (it is mandatory by law), the holder of the reservation is responsible for ensuring that this point is met within 24 hours of arrival.

 

The photos of apartments shown on our website, are of a typical apartment, as having several apartments in each building and being privately owned apartments may vary in the type of furniture or decoration, height, views, etc., but the services of the description are virtually the same in all.

 

The entrance to the apartments is at 17:00 hrs (if the apartment is clean and prepared before, the keys can be delivered before (it can suppose an extra cost). Even if requested in advance, we cannot guarantee that the apartment will be available before this time.

 

Departure from the apartments is at 10:00 hrs (if you wish to leave later consult our staff about the possibility of a late check-out from the apartment. (Extra cost), is subject to availability until the day before departure.

 

For this reason, free of charge, both on the day of arrival and on the day of departure, we can store your luggage in our office (service available only during our opening hours, not on Sundays or public holidays).

 

In our office of reception, they have tourist information, maps of the city and they can contract all type of additional services so much for the stay in the apartment as to enjoy the sports, cultural and of daily and nocturnal leisure activities that offers the city and the surroundings.

 

For our customers we can offer a transfer service from and to the airport or train station in Alicante or with taxi or private transport companies (VTC) or minibuses for groups. If you arrive at night or on public holidays we can have you picked up at the airport with the keys of your apartment and take you there directly.

 

We can also make arrangements to confirm the return transfer or print your boarding passes (service at an additional cost).

 

Tickets to theme parks (Terra Mitica, Terra Natura, Mundomar, Aqualandia, Aquanatura), party halls, Benidorm Palace, Molino, Benidorm Circus, guided excursions to nearby villages or Valencia, car hire, electric car hire for people with reduced mobility (in some buildings we can provide an area to recharge the battery if you rent it with us, check), diving or sports activities and contact with nature through specialized companies. Tickets to discos on special dates (especially at the end of the year).

 

We can offer tickets for various concerts and events that are held in Benidorm throughout the year, for this you can contact us or follow the blog we have on our website.

 

If you need socio-health services we have through an external provider (kangaroos, accompaniment, personal hygiene, nursing, physiotherapy, medication control, etc.).

 

Any difference in interpretation will be subject to the courts of justice of Benidorm.

 

Likewise, you can go to the European online dispute resolution platform: https://ec.europa.eu/consumers/odr/ 

 

Notice regarding consumer arbitration proceedings pursuant to Section 36 of the Consumer Dispute Resolution Act (VSBG) and online dispute resolution pursuant to Section 14 Paragraph 1 of the Regulation on resolution of online consumer disputes (EU Regulation No. 524/2013, called the ODR Regulation).

The European Commission offers a platform for online dispute resolution (OS), which can be accessed at http://ec.europa.eu/consumers/odr 

We are not willing or obliged to participate in a dispute resolution procedure before a consumer arbitration board.